The US embassy and consulates across India are implementing a new visa processing system that standardises procedures and simplifies fee payment and appointment scheduling through the website www.ustraveldocs.com/in. Under the new process, more applicants will be able to complete visa requirements without having to visit the US embassy or the consulate.
As per the new process, US visa applicants can now pay application fees via Electronic fund transfer (EFT) or through mobile. They can also pay in cash at more than 1,800 Axis Bank branches, said chief of consular services, Martha J Hass, at a press meet here on Tuesday and added that it however, doesn’t change the visa laws. The new system allows first-time applicants to schedule appointments online or by phone and allows companies and travel agents to purchase multiple fee receipts for group travel and it accommodates the scheduling of group and emergency appointments.
Visa applicants can contact via telephone, email or online chat. The call centres will be open from 8 am to 8 pm from Monday to Friday and 9 am to 6 pm on Saturday. The numbers are 91-120-660-2222 or 91-22-6720-9400 in India or 1-310-616-5424 in the US. Applicants can email in English or Hindi at email@example.com or can directly chat with the persons concerned from the consulate’s website www.ustraveldocs.com/in during call centre hours.
Another change is that applicants also can make two appointments.
Prior to their visa interviews, applicants will have to visit an offsite facilitation centre (OFC) to submit their fingerprints and a photo to speed up applicant processing.